Technology Resource Support
Integrating the World of Information Technology

Support Toolkit

Application, database, and platform porting, rehosting, and integration

Technical design, development, validation, and deployment of system,
        client/server, and web-based applications

Daily or upgrade maintenance

Perform problem determination and resolution, which will include
        problem detection, isolation, analysis and resolution

Performance management, which includes monitoring procedures to detect,
        isolate, and resolve bottlenecks and errors

Software impact analysis

Develop standardization and configuration management specifications

Installation, testing, verification, and acceptance of
        operating systems and components

Transition of data centers and software workloads to other platforms
        or environments

Disk management to include, configuration, crash recovery, balance-load,
        RAID management, and archiving

System integrity analysis, to include backup procedures.